Improving Communication Skills by Coursera

You will learn how to communicate better at work and reach your goals. Maurice Schweitzer is an award-winning Wharton professor who is also a best-selling author. This course, Improving Communications Skills, will give you the skills and strategies to use them to your advantage. Learn how to spot if someone lies and how to respond if they do. You will also learn how to build trust, how to communicate effectively in negotiation and how to apologize. It will also teach you how to communicate persuasively, ask thoughtful questions and engage in active listening. You'll also learn to choose the best medium for your messages (email, video conference, phone calls, or face-to-face). You will be able to communicate effectively with others and understand their needs and wants.