Desktop Support Technician

Desktop support technicians are usually the first people who are called when something goes wrong with a desktop computer in their company or the company's network. The duties range from remote desktop assistance to providing support over the telephone to troubleshooting issues that arise with computers. Desktop support technicians must prioritize the issues they receive. For example, a computer that completely crashes is usually considered a high priority over someone who can't figure out how to send an email.Desktop support technicians may also serve other IT department roles such as ensuring that all of the computers in their company's network are backed up, safe and secure. They may also deploy security updates to all the systems in their companies' servers and computers to make sure they are never compromised. In addition, they may be required to show staff members how to use their company's computer programs and networks and how to adhere to security standards.The educational requirements for desktop support technicians generally include having an associate's or bachelor's degree in the IT field or a related area of study. Certain companies will accept those with a high school diploma or a GED if they have a sufficient amount of work experience in the IT field.

As a Desktop Support Technician with 6-9 years of experience in the AE, your main responsibilities include:

• Provide technical support to end-users, troubleshooting hardware and software issues, and resolving them promptly.
• Install, configure, and maintain computer systems, including operating systems, applications, and peripherals.
• Collaborate with other IT teams to ensure network connectivity and resolve network-related problems.
• Train and educate end-users on software applications and technologies, ensuring they can effectively utilize the resources available to them.

The role of Desktop Support Technician is crucial in maintaining smooth operations and providing technical support. With 6-9 years of experience in the AE, professionals can explore several alternative roles. Here are four options to consider:

• IT Manager: A role with broader responsibilities, overseeing the entire IT infrastructure and managing a team of technicians.
• Network Administrator: A position focused on managing and maintaining the organization's network infrastructure, ensuring connectivity and security.
• Systems Engineer: A role that involves designing, implementing, and maintaining computer systems and networks to meet business needs.
• IT Consultant: A position focused on providing expert advice and guidance on technology solutions, helping organizations optimize their IT systems and processes.

According to recent data from Google, the projected growth of the Desktop Support Technician role in the United Arab Emirates market is expected to be promising over the next 10 years. With the constant advancements in technology and the increasing reliance on computers and IT infrastructure, the demand for qualified professionals in this field is anticipated to grow steadily. This growth in the job market for Desktop Support Technicians is expected to create numerous employment opportunities in the future, offering individuals with the necessary skills and knowledge a promising career path in the United Arab Emirates.