Course Features
Duration
1 day
Delivery Method
Online
Available on
Limited Access
Accessibility
Mobile, Desktop, Laptop
Language
English
Subtitles
English
Level
Beginner
Teaching Type
Self Paced
Course Description
Course Overview
Personlized Teaching
Post Course Interactions
Instructor-Moderated Discussions
Skills You Will Gain
What You Will Learn
Understanding Customer Service
Focusing on the Customer
Customer Service and the Telephone
Handling Complaints
Enduring Stress
Business Communication
Verbal and Non-verbal Communication
Written Communication
Electronic Communication
Communicating with Graphics
Effectively Working for Your Boss
Identifying Goals
Effective Energy Distribution
Working with Your Personal Style
Building Your Toolbox
Establishing Your Action Plan
Getting Started with Word
Formatting Text and Paragraphs
Working More Efficiently
Managing Lists
Adding Tables
Inserting Graphic Objects
Controlling Page Appearance
Preparing to Publish a Document
Getting Started with Microsoft Office Excel 2016
Course Accreditations
Course Reviews
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