Dynamics 365: Customer Engagement for Sales

This three-week course will help you understand customer relationship management. It can be used to increase customer loyalty and retention. This course will teach you how to have a better relationship and increase sales. MS Dynamics 365 sales will help you build relationships with customers. It can also help you communicate more effectively throughout the sales process, from lead to fulfillment. MS Dynamics 365's flexible framework will help you understand how to manage and track specific aspects of your sales cycle. This will also improve your overall success. Understanding how components work in different business situations will help you to identify the entities and record types used to track sales from the potential to the close. This knowledge will allow you to determine which elements of MS Dynamics 365 are most appropriate for your company. This course will teach you how to increase customer engagement and work with existing and new customers. This can result in better communication, retention, sales, and even revenue. This course is part the Expert Track Business Applications using Microsoft Dynamics 365 and Power Platform to Sales Functional Consultants'. It will help you improve your skills as a Sales Functional Consultant. Microsoft co-created this course and has accredited it.