ITIL (or information technology infrastructure library) is the defacto standard for it service management in the industry. It is widely used by several organizations alongside other popular frameworks such as prince2, scrum, kanban, DevOps, and project management. Itil is generic and has been successfully applied to various industries and sectors. Companies that have applied itil successfully have enjoyed several benefits as a result of doing so such as more streamlined and efficient it services, happier customers and shareholders, and a higher return on investments (roi) . This course has been designed to help you clear the itil certification exam. This course provides an introduction to critical concepts that you need to know to gain the itil certification exam and acquire knowledge of the itil framework. Getting your itil certifications indicates to employers that you are serious about your personal growth and that you have an understanding of the itil framework. This enhances your chances of getting a job in the it sector or even getting a promotion in your current organization. This course uses real life contemporary examples to explain each and every itil concept, definition, and theory. These examples help you relate with services that we use on a day to day basis and make the course relatable, engaging, fun, and enjoyable. This course is a summarized version of the itil exam content and will be further expanded to cover other concepts for the itil exam. This course contains 80 simulated exam questions for the itil exam which help you understand the testing pattern of the itil exam.
