Customer support managers generally work directly with customers with the main goal of ensuring the customer is satisfied. They work at various managerial levels within an organization, from the head of an office or store to a team leader managing customer service staff. Their roles vary widely, but some typical job duties are creating and accomplishing customer service goals, meeting financial goals, leading a customer service team, learning about the company products or services and keeping up to date on them, and improving customer relations. Other tasks include handling and investigating customer complaints and attending meetings or talking with other customer support managers in their field.Customer support managers must be able to communicate well with customers through telephone, email, letter, or in person. In addition, customer support managers also need to be able to problem solve, think on their feet enjoy working with the public, have strong leadership skills, and have patience.Many companies hire customer support managers from within, from existing customer service representatives. This position generally does not have an educational requirements other than a high school diploma or equivalent. However, a bachelor's degree in management or a related field may be beneficial to prospective candidates.

According to Google, the customer support manager role in Australia is projected to experience significant growth in the market. With a 10-year analysis, this position is expected to see a rise in employment opportunities. Specific data points cannot be provided. It is advised to refer to Google for the most up-to-date information on the projected growth of this job role in Australia.

How to Learn

As a Customer Support Manager with 6-9 years of experience in Australia, your main responsibilities include:<ul><li> Oversee a team of customer support representatives, providing guidance, training, and support to ensure high-quality service delivery.</li><li> Develop and implement customer service policies and procedures to enhance efficiency and improve customer satisfaction.</li><li> Monitor customer support metrics and analyze data to identify trends, areas for improvement, and opportunities for streamlining processes.</li><li> Collaborate with cross-functional teams to address customer escalations, resolve complex issues, and implement customer-focused solutions.</li></ul>

Roles & Responsibilities

Average take home Salary for a Customer Support Manager in Australia is around AU$90900 per year

Salary Breakup

Managers of customer support typically interact directly with customers, with the primary goal of making sure that the customer is happy. They are employed at a variety of managerial levels within an company, ranging from the head of a store or office to a team leader who oversees the customer service team. Their duties vary and include, among other tasks include establishing and achieving goals for customer service, achieving financial targets, leading the customer service team and learning about the company's products and services, keeping current on their offerings and enhancing the customer relationship. Other duties include managing and examining customer complaints, as well as participating in meetings or chatting with other managers of customer service within their area of expertise.

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Customer Support Manager

Salary Breakup

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