A Computer or Network Support Technician main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires excellent analytical and communication skills, ability to multi-task due to simultaneous problem calls in some instance, high tolerance to stress and agility in a fast-paced environment. At a minimum, a Computer or Network Support Technician usually holds a certificate in Networking. They are usually hired by established businesses especially large corporations. They work in an office environment usually near the physical computer or network installation where he interacts with the other support staff. The technician reports to a supervisor or manager who may be the Systems Administrator. They may work the regular schedule or in some cases, may be assigned on a rotation or shift schedule. In some cases, the support technician may have to work offsite. They interact mostly with the system or application users.

According to recent data from Google, the job role of Computer/Network Support Technician in Australia is expected to experience a significant growth in the market. Over the past 10 years, the demand for professionals in this field has been steadily increasing. It is projected that this trend will continue in the future, with a substantial number of employment opportunities being available for individuals pursuing this career path. This indicates a positive outlook in terms of job prospects for Computer/Network Support Technicians in the coming years in Australia.

How to Learn

As a Computer/Network Support Technician with 9+ years of experience in Australia, your main responsibilities include:<ul><li> Troubleshooting hardware and software issues, diagnosing problems, and implementing effective solutions. Utilize extensive technical knowledge to identify and resolve hardware and software-related issues efficiently.</li><li> Installing, configuring, and maintaining computer systems, networks, and peripheral devices. Set up and optimize computer systems, networks, and peripheral devices to ensure their smooth operation and maximum performance.</li><li> Providing technical support to end-users, offering guidance and resolving technical inquiries promptly. Offer comprehensive technical assistance to end-users, addressing their concerns and ensuring a seamless user experience.</li><li> Conducting regular system maintenance, including updates, patches, and backups, to ensure data security and system reliability.</li></ul>

Roles & Responsibilities

Average take home Salary for a Computer / Network Support Technician in Australia is around AU$117391 per year

Salary Breakup

The Computer/Network Technician is accountable for supplying technical support to computers and networks within an company. They identify and resolve issues with software and hardware and complete repairs, maintenance and upgrades as well as install and set up equipment for networks. They also monitor the security of networks and data integrity and monitor the performance of networks, and help users with issues related to computers. Additionally, they could be accountable for establishing procedures, educating users, and staying abreast of most recent technological trends and developments. In the end, their job is crucial to ensure efficient and continuous network and computer operations for the company.

Breakup	Range
Base Salary	null - null
Total Pay	null - null

Computer / Network Support Technician

Salary Breakup

Skills That Affect Computer / Network Support Technician Salaries

Explore

More

Get in Touch with Us