Course Features
Duration
1.37 hour
Delivery Method
Online
Available on
Limited Access
Accessibility
Mobile, Desktop, Laptop
Language
English
Subtitles
English
Level
Beginner
Teaching Type
Self Paced
Video Content
1.37 hour
Course Description
Course Overview
Personlized Teaching
Instructor-Moderated Discussions
Skills You Will Gain
What You Will Learn
Learn why customer service is so important and the impact it has on your business
Understand how psychology plays a crucial role in providing excellent customer service
Create positive interactions and take responsibility for your customers experience
Engage with customers and actively listen to verbal and non-verbal cues
Develop loyal relationships by empathizing with your customers and building a rapport
Identify and resolve customer problems by catering to customer needs
Provide solutions that 'wow' customers and exceed their expectations
Course Instructors
Course Accreditations
Course Reviews
Average Rating Based on 6 reviews
100%