Description

Business support managers are responsible for day-to-day oversight of business operations. They must have in-depth knowledge of the entire business and the duties of all employees. In addition, the business support manager must oversee employee performance and take corrective measures as necessary. This manager is often the first contact for outside vendors and is responsible for creating and maintaining vendor contacts and contracts. They are also responsible for business cash flow and purchasing.Business support managers must possess many skills, including excellent interpersonal and communication skills. Business support managers must be leaders in the workplace and provide excellent customer service. Additionally, they must be able to analyze potential and actual problems and develop solutions. Business support managers must be able to function at a high level independently, yet also work well with others. Proficiency with basic computer programs is needed as well.A bachelor's degree in business management or a similar field is the general desired entry point for employment as a business support manager. Possession of a master of business administration (MBA) may be highly preferred. In addition, employers also look for certifications and experience in a related field. Certifications in various computer and technological areas, as well as fluency in a foreign language, may be beneficial.

Roles & Responsibilities

As a Business Support Manager with 3-6 years of experience in Canada, your main responsibilities include:

  • Coordinate and oversee administrative operations, ensuring smooth workflow and efficient processes.
  • Manage and maintain business support systems and tools, such as CRM platforms, document management systems, and communication channels.
  • Collaborate with cross-functional teams to develop and implement business strategies, initiatives, and projects.
  • Provide guidance and support to staff members, ensuring they have the necessary resources and training to perform their roles effectively.

Qualifications & Work Experience

For a Business Support Manager, the following qualifications are required:

  • Strong leadership abilities to effectively manage and guide a team, ensuring smooth operations and high productivity.
  • Excellent problem-solving skills to analyze complex business challenges and develop innovative strategies for improvement.
  • Exceptional communication and interpersonal skills to effectively collaborate with stakeholders at all levels, both internal and external.
  • Proficient in business management and financial analysis to assess performance metrics, identify growth opportunities, and make data-driven decisions.

Essential Skills For Business Support Manager

1

Office 365

2

Operations Management

3

Office Management

4

People Management

5

Project Management

6

Document & Reporting Compliance

Career Prospects

The role of Business Support Manager is crucial in ensuring smooth operations and support for business functions. For professionals with 3-6 years of experience in Canada, here are four alternative roles to consider:

  • Operations Manager: A position responsible for overseeing and optimizing daily operations, streamlining processes, and ensuring efficiency across departments.
  • Project Coordinator: A role focused on coordinating and managing projects, including planning, budgeting, and tracking progress to ensure timely completion.
  • Customer Success Manager: A position involving building and maintaining strong relationships with clients, ensuring their satisfaction, and driving customer retention and growth.
  • HR Business Partner: A role that involves partnering with business units to provide HR support, including talent acquisition, employee relations, performance management, and organizational development.

How to Learn

According to recent data from Google, the job role of a Business Support Manager in Canada is expected to witness significant growth in the market. Over the past 10 years, there has been a steady increase in demand for this position, indicating promising opportunities for professionals in the field. With the Canadian economy expanding and businesses becoming more complex, the need for skilled individuals to manage and optimize business operations will continue to rise. As a result, the job prospects for Business Support Managers in Canada are expected to be plentiful in the future, providing numerous employment opportunities in various sectors.