Question 1

What exactly is an ‘endorsed’ course?

Accepted Answer

An endorsed course signifies quality content and premium material in a course for the non-regulated market which has been reviewed and approved by an independent quality inspector.

Question 2

Does this course have any endorsements? Do I get any endorsed certificate after completion of the course?

Accepted Answer

This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. After successfully completing the course & with a 60% passing score in assessment test, you will be able to order an endorsed certificate as proof of your new achievement.

Question 3

Do I get any accredited qualifications after completing this course?

Accepted Answer

This course is not regulated by Ofqual and is not an accredited qualification. One Education will be able to advise you on any further recognition, for example, progression routes into further and/or higher education.

Question 4

Do your certificates expire?

Accepted Answer

No, our certificates do not come with any expiration date.

Question 5

Do I need to pay for the certification?

Accepted Answer

Yes, certification is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15

Question 6

Do I need to pay for the exams?

Accepted Answer

No, there are no extra fees and hidden costs for the exam.

Question 7

How to order a QLS certificate?

Accepted Answer

Endorsed certificates can be ordered and get delivered to your home by post for only £129. There is an additional £10 postage charge for international students

Question 8

What is the method of teaching?

Accepted Answer

The course is fully online. You can study this course at your own pace. You will be taught through a combination of 
1. Video lessons
2. Online study materials

Question 9

How can I further assess my learning and get full tutor support?

Accepted Answer

Full tutor support is available only on weekdays ( Monday - Friday). You are advised to complete the assignment questions provided at the end of the course, our expert tutor will assess your assignment and will give you feedback on your performance.

Question 10

How can I gift this course to my beloved one?

Accepted Answer

In just 3 steps you can gift any course to your beloved ones. The steps are : 
Select gift these course button 
1. Enter your email, your recipient email and your desired message 
2. Select send as gift button 
3. Proceed to checkout and pay for the course 
And done! The course will be sent to your desired recipient.

Question 11

Can I purchase this course in bulk?

Accepted Answer

Yes, you can. To purchase courses in bulk, add the desired number of courses in the cart and then proceed to the payment option. We also have special discounts for Business Customers.

Question 12

How long can I access this course ?

Accepted Answer

All of our courses can be accessed for 1 Year. After one year you have to buy this course again if you wish to continue.

Question 13

What happens if I fail the exam?

Accepted Answer

if you fail, you can always retake the exam for £3.99 — as many times as you want.

Essential IT Skills (IT Support)

Course Features

Course Description

Module 1: Essential IT Skills (IT Support)

Module 2: Mock Exam

Module 3: Final Exam

Course FAQs