Management
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Innovation and Technology Management in Tourism and Hospitality

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Course Features

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Duration

8 weeks

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Delivery Method

Online

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Available on

Limited Access

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Accessibility

Mobile, Desktop, Laptop

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Language

English

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Subtitles

English

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Level

Intermediate

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Effort

8 hours per week

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Teaching Type

Instructor Paced

Course Description

This course offers a comprehensive exploration of the strategic uses of information technology and communications (ICT) innovations in the tourism and hospitality industry. It covers various aspects such as the role of ICT infrastructures in shaping business environments, business models, marketing strategies, revenue strategies, and customer service. Additionally, the course discusses the dynamics of ICT development and its impact on tourism and hospitality organizations.

By taking this course, students can gain a deep understanding of how technology and innovation management play a crucial role in the tourism and hospitality industry. They will learn how to effectively utilize technology to enhance business operations and improve customer experiences.

The course covers a wide range of topics related to information technology management and innovation. It provides insights into the latest trends and advancements in technology for management purposes in the tourism and hospitality sector. Students will acquire the necessary skills to manage technological innovation within their organizations.

The course is designed for individuals interested in pursuing a career in tourism and hospitality management. It offers valuable knowledge and practical skills that can be applied in various roles within the industry. Whether students are interested in working for hotels, travel agencies, or event planning companies, this course equips them with the necessary expertise to excel in their chosen field.

In conclusion, this course provides a comprehensive overview of information technology and innovation management in the tourism and hospitality industry. It explores the strategic uses of ICT innovations, highlights their impact on business operations, and equips students with the necessary skills to effectively manage technological innovation.

Course Overview

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Live Class

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Human Interaction

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Personlized Teaching

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International Faculty

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Post Course Interactions

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Instructor-Moderated Discussions

Skills You Will Gain

Prerequisites/Requirements

Learners need to have hospitality and tourism related experiences.

What You Will Learn

Develop a holistic view of the various knowledge and theories of ICT and innovation management applicable to the hospitality and tourism industry.

Appraise, analyze and evaluate the general impact and applications of ICTs on various sectors in the hospitality and tourism industry.

Critically assess the relationship between the hospitality and tourism industry and its technological macro-environment.

Identify and provide leadership at work in relation to information, technology and innovation management.

Evaluate and implement appropriate ICT and innovation management theories to support hospitality and tourism organizations in enhancing their business.

Communicate and react proactively to industry stakeholders including staff, travelers, government and commercial organizations in the area of ICTs and innovation.

Understand the application of big data analytics for better decision-making in the context of hospitality and tourism industry.

Course Instructors

Dan Wang

Associate Professor at The Hong Kong Polytechnic University

Dr. Dan Wang is an Associate Professor in the School of Hotel and Tourism Management, The Hong Kong Polytechnic University. She received her BSc, MPhil, and PhD from East China Normal University, The...
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