ITIL (Information Technology Infrastructure Library) is a thorough framework designed to standardize the planning, selection, delivery, and maintenance of IT services. It provides a set of best practices and guidelines to optimize IT service management (ITSM) across the entire service lifecycle.
Emphasizing efficiency and alignment with business needs, ITIL encompasses key stages such as service strategy, design, transition, operation, and continual service improvement. This globally recognized framework enhances organizational agility, customer satisfaction, and overall service quality. ITIL's significance lies in its ability to align IT services with business objectives, fostering a proactive and customer-centric approach to managing and delivering IT services.
ITIL (Information Technology Infrastructure Library) is a thorough framework designed to standardize the planning, selection, delivery, and maintenance of IT services. It provides a set of best practices and guidelines to optimize IT service management (ITSM) across the entire service lifecycle.
Emphasizing efficiency and alignment with business needs, ITIL encompasses key stages such as service strategy, design, transition, operation, and continual service improvement. This globally recognized framework enhances organizational agility, customer satisfaction, and overall service quality. ITIL's significance lies in its ability to align IT services with business objectives, fostering a proactive and customer-centric approach to managing and delivering IT services.