Decision Making: Solve Problems with Emotional Intelligence

How effective are you at processing information from your environment and using emotion to drive your decision making? How rational and objective are you in solving problems? From the decision to rise in the morning to the decision to go to close your eyes and go to sleep at night, you are constantly solving problems and making decisions. Throughout each day you are confronted with a variety of problems and decisions that require a rational, thoughtful response underpinned with good emotional awareness. This course is about proactively working towards solutions that help you to make timely decisions as you solve work problems to bring value to your company and your customers. In addition, the skills, processes, and tools taught in this course can bring value to other aspects of your life. Good decision making means that you can grasp problems and mindfully devise effective solutions. It means that you can deal realistically with situations as they arise and manage emotions and impulses that may disrupt effective decision making.