Virtual Agent Development in Dialogflow CX for Citizen Devs

Welcome to "Virtual Agent Development with Dialogflow CX For Citizen Devs", which is the second course in our "Customer Experiences with Call Center AI" series.This course will teach you how to create customer conversational solutions with Contact Center Artificial Intelligence. This course will teach you how to add voice (telephony), to your Dialogflow CX virtual agent conversations. This intermediate course is for learners who have the following roles:Conversational designers: Creates the user experience for a virtual assistant. Transforms brand business requirements into natural dialogue flows. Citizen developers: Develops new business applications that can be used by others. Software developers: Creates and maintains computer software using a programming language, such as C++, Python, Javascript, and sometimes an SDK/API. Prerequisite: Learners should have completed the CCAI Conversational design Fundamentals course before taking this course.