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Customer Service Training

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Course Features

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Duration

1.37 hour

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Delivery Method

Online

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Available on

Limited Access

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Accessibility

Mobile, Desktop, Laptop

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Language

English

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Subtitles

English

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Level

Beginner

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Teaching Type

Self Paced

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Video Content

1.37 hour

Course Description

Every business' success depends on its customers. You can build a loyal customer base and spread your excellent reputation to increase your business' revenues by improving customer service. High performing customer service representatives who consistently impress can get on the career fast track to supervisory and management positions. In this online course, you will discover the 7 essentials to excellent customer service to maintain happy customers and clients who will never leave you for the competition. Highlights:Once enrolled, our friendly support team and tutors are here to help with any course related inquiries.

Course Overview

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Personlized Teaching

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Instructor-Moderated Discussions

Skills You Will Gain

What You Will Learn

Learn why customer service is so important and the impact it has on your business

Understand how psychology plays a crucial role in providing excellent customer service

Create positive interactions and take responsibility for your customers experience

Engage with customers and actively listen to verbal and non-verbal cues

Develop loyal relationships by empathizing with your customers and building a rapport

Identify and resolve customer problems by catering to customer needs

Provide solutions that 'wow' customers and exceed their expectations

Course Instructors

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David-Brownlee

Business Coach and Speaker

David Brownlee is a global figure in business coaching, training and consulting. He is one of the most in-demand customer service, marketing and sales trainers worldwide. David works with a diverse c...

Course Accreditations

Course Reviews

Average Rating Based on 6 reviews

5.0

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