Description

A claims handler usually works for an insurance company. He is responsible for the process of determining if claims are legitimate or not, as well in determining the amount to pay on legitimate claims. They interact directly with customers as well as adjusters and representatives of the company in their job. In a daily basis the claims handler is accountable for guiding clients through the process of filing claims, preparing documents, speaking with people who have filed claims and analyzing claims submitted. They also have the responsibility of communicating information about claims with representatives of the company. Other duties include contacting brokers to determine if claims are genuine and updating client records, and completing other office tasks. The claims handler typically is employed full-time in a workplace. It is possible to travel based on the business.

The majority of companies require that claims handlers to have an graduation certificate from a high school or similar. Certain positions might require a bachelor's degree from a business or in a related field. Claims handlers also need outstanding problem-solving, analysis and communication skills. In addition, they should be able to work under pressure and meet deadlines. Sometimes, handling claims can require handling large sums of money, and it is crucial that they are able cope with the stress. Claims handlers need to be able to work independently and working in a group setting.

Roles & Responsibilities

As a Claims Handler with 0-3 years of experience in the United Kingdom, your main responsibilities include:

  • Assessing and verifying insurance claims to determine their validity and coverage.
  • Investigating and gathering information, including documents, statements, and evidence, to evaluate the claims thoroughly.
  • Communicating with clients, policyholders, and other relevant parties to gather required information and provide updates on claim status.
  • Collaborating with other departments, such as underwriters and adjusters, to ensure timely and accurate processing of claims.

Qualifications & Work Experience

For a Claims Handler job role, the following qualifications are required:

  • In-depth knowledge of insurance policies and claims processing procedures to accurately assess and evaluate claims.
  • Strong attention to detail and the ability to analyze documents and evidence to determine the validity and coverage of claims.
  • Excellent communication and interpersonal skills to effectively interact with claimants, policyholders, and other stakeholders, providing clear and concise information and updates.
  • Demonstrated problem-solving abilities to handle complex claims, negotiate settlements, and resolve disputes in a fair and efficient manner.

Essential Skills For Claims Handler

1

Claims Management

2

Insurance Management

3

Underwriting

Skills That Affect Claims Handler Salaries

Different skills can affect your salary. Below are the most popular skills and their effect on salary.

Claim Management

1%

Customer Service

1%

Case Management

11%

Career Prospects

The Claims Handler role plays a crucial role in the insurance industry by managing claims processes and ensuring timely resolution. For individuals in the United Kingdom with 0-3 years of experience, here are following alternative roles to consider:

  • Insurance Underwriter Assistant: A position assisting underwriters in evaluating risks, determining coverage terms, and pricing insurance policies.
  • Loss Adjuster: A role involved in assessing and validating insurance claims, investigating incidents, and negotiating settlements with policyholders.
  • Customer Service Representative: A position focused on providing excellent customer support, addressing inquiries, and resolving policy-related issues.
  • Claims Administrator: A role responsible for efficiently processing and documenting claims, coordinating with relevant parties, and maintaining accurate records.

How to Learn

The role of Claims Handler in the United Kingdom is projected to experience steady growth in the job market. Over the past 10 years, the number of employment opportunities for Claims Handlers has shown a positive trend. With the increasing complexity of insurance and financial sectors, the demand for skilled Claims Handlers is expected to rise. As per Google data, there is a forecasted increase in employment opportunities for Claims Handlers in the coming years. This indicates a promising career path for individuals in this role, making it an attractive option for job seekers in the United Kingdom.