Information Technology
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Salesforce Sales Operations Professional Certificate

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Course Features

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Duration

4 months

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Delivery Method

Online

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Available on

Limited Access

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Accessibility

Desktop, Laptop

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Language

English

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Subtitles

English

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Level

Beginner

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Effort

7 hours per week

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Teaching Type

Self Paced

Course Description

Between 2019 and 2024, the Salesforce economy will generate more than $1 trillion in new revenue. It will also create 4.2 million jobs. This certificate was created in partnership with Trailhead, Salesforce's official learning platform. It teaches you foundational Salesforce skills that will prepare for entry-level sales positions such as the sales operations specialist. This certificate is for beginners. To be successful, you don't need any previous Salesforce or sales experience. You will be able to learn the basics of CRM and how to manage Salesforce leads, manage Salesforce opportunities, use Salesforce to maximize customer success, and how Salesforce data can be used to create reports and dashboards.

Course Overview

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International Faculty

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Post Course Interactions

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Instructor-Moderated Discussions

Skills You Will Gain

What You Will Learn

Build reports, charts and dashboards in Salesforce to communicate relevant information about sales performance to stakeholders and executives

Use Salesforce Sales Cloud Lightning to manage accounts, opportunities, products, quotes, and contracts

Explain how CRM works in the context of sales, marketing, and customer service in modern businesses

Articulate use cases for how Salesforce can provide value to sales teams

Course Instructors

Trailhead

Online Learning Platform

Trailhead is Salesforce’s free online learning platform that empowers anyone to skill up for the future. Trailhead reduces barriers to entry for all - regardless of gender, ethnicity, education level...

Angela Prakash

Learning Experience Design Manager

Angela Prakash has worked with student populations across the board, from K-12 to community college to adult learners. With degrees in Cognitive Science and Education from UC Berkeley, and profession...

Anthony Jones

Learning Experience Design Manager

Before Anthony came to Pathstream, he worked in education for nearly 15 years teaching students from all ages and backgrounds. The longer he worked in traditional education though, the more he realiz...
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