Using Workflow Management to Streamline Request Intake

Every organization is now being asked to think smarter than hard. Expectations are that teams will achieve more with less resources and smaller budgets. Organizations lack the necessary processes and controls to effectively manage increasing workloads. This course, Using Workflow management to streamline request intake, will teach you the fundamental knowledge required to create and implement processes and controls that efficiently triage, prioritize, assign, and track workloads to meet business needs. You will first learn how to create a formal work intake process. Next, you'll learn how to evaluate each work request and ensure it is accurate and complete. Next, you'll learn how to assign work categories to each request. You will also learn how to assign priority to work requests using multi-layered prioritization. This course will equip you with the knowledge and skills to help your company adopt these crucial workflow management processes.