Description

Personal bankers are accountable to assist clients in managing their finances to manage financial risks and returns. They typically operate in offices that are indoors with a limited amount of travel. They might be required to attend social events or to appeal potential customers. While they typically operate during normal working hours, extended hours might be necessary according to the company and the needs of the customer.

The majority of entry-level positions in personal banking require a bachelor's degree from an area like finance or economics, and also prior experience in economics, business statistics, and calculus. Many higher-level positions require additional education. Experience in corporate risk management, risk management financial management, quantitative reasoning, and investment theory are advantageous. Personal bankers might need to register with the regulator, and exams are required as well as other licensing requirements could apply based on the company.

Personal bankers are responsible for a range of responsibilities, which include: different banking tasks; overseeing the entire financial activity of accounts, marketing prospective clients; creating an established customer base and ensuring proper licensing. selling financial services, and the access and updating of account information of customers.

Bankers who are aspiring should be skilled in their field and eager to continue expanding their knowledge. Communication skills that are strong, such as the ability to explain complex technical concepts to "everyday" customers are essential.

Roles & Responsibilities

As a Personal Banker with 0-3 years of experience in the United Kingdom, your main responsibilities include:

  • Provide personalized financial advice to customers, helping them manage their accounts and achieve their financial goals.
  • Assist customers with account opening, closing, and maintenance procedures, ensuring compliance with banking regulations.
  • Educate customers about various banking products and services, such as loans, mortgages, and investment options, tailoring recommendations to their needs.
  • Handle customer inquiries, complaints, and requests, resolving issues promptly and professionally to ensure customer satisfaction.

Qualifications & Work Experience

For a Personal Banker job role, the following qualifications are required:

  • Extensive knowledge of banking products and services, including loans, investments, and insurance, to provide comprehensive financial solutions to clients.
  • Strong sales and customer service skills to build and maintain relationships with clients, identify their financial needs, and recommend suitable banking products.
  • Excellent communication and interpersonal skills to effectively interact with clients, listening to their concerns, and providing personalized advice and guidance.
  • Proficient in using banking software and technology to process transactions, manage accounts, and generate reports, ensuring accuracy and efficiency in daily operations.

Essential Skills For Personal Banker

1

Banking Management

2

Sales

3

Loan Processing

Skills That Affect Personal Banker Salaries

Different skills can affect your salary. Below are the most popular skills and their effect on salary.

Banking Management

2%

Problem Solving

1%

Customer Relations

6%

Career Prospects

The role of Personal Banker is essential for providing financial services to clients. For individuals with 0-3 years of experience in the United Kingdom, here are following alternative roles to consider:

  • Relationship Manager: This role involves building and maintaining relationships with high net worth individuals, offering personalized financial advice, and managing their accounts.
  • Mortgage Advisor: Focused on assisting clients with mortgage applications, providing guidance on loan options, and ensuring compliance with lending regulations.
  • Investment Analyst: A position that involves conducting research, analyzing market trends, and providing investment recommendations to clients.
  • Customer Service Representative: This role focuses on delivering excellent customer service, handling inquiries, and resolving issues related to banking products and services.

How to Learn

The role of Personal Banker in the United Kingdom is expected to experience steady growth in the market. Over the past 10 years, there has been a consistent demand for this position, primarily driven by the country's growing financial sector. With technological advancements and a shift towards digital banking, the job role has adapted to encompass customer relationship management and financial advice as well. Looking ahead, the future seems promising, with an anticipated increase in the number of employment opportunities in this field. This growth is likely to be fueled by factors like population growth, increasing complexity of financial products and services, and the need for personalized financial guidance.