A Support Technician, Information Technology (IT), is a professional responsible for providing technical assistance to computer users. They are tasked with diagnosing and fixing software and hardware issues, as well as setting up and maintaining computer systems and networks. Support Technicians may also be responsible for installing software programs and updating systems. They communicate with users to understand their technical issues and provide solutions through phone, email, or in-person support. As technology is constantly evolving, these professionals must stay up-to-date on the latest trends and developments in their field. Strong knowledge of computer systems, software applications, and networking is a must for this role. Additionally, excellent communication skills, problem-solving abilities, and attention to detail are essential for success in this field. A Support Technician, Information Technology (IT), plays a crucial role in ensuring that computer systems operate smoothly and efficiently, thus making an organization's operations run effectively.

The job role of Support Technician in Information Technology (IT) in Singapore is projected to experience steady growth in the market. Over the past 10 years, there has been an increasing demand for IT support professionals. With the rapid advancement of technology, the need for skilled Support Technicians is expected to further rise in the future. This trend is reflected in the increasing number of employment opportunities that will be available for Support Technicians in Singapore. According to Google, the projected growth of this position looks promising, offering a steady and promising career path in the IT industry.

How to Learn

With 6-9 years of experience as an IT Support Technician in Singapore, your main responsibilities include:<ul><li> Providing technical support to end-users, troubleshooting hardware and software issues, and resolving technical problems promptly.</li><li> Managing and maintaining computer systems, network infrastructure, and peripheral devices to ensure optimal performance and availability.</li><li> Collaborating with cross-functional teams to implement and integrate IT solutions, including software installations, system upgrades, and network configurations.</li><li> Conducting regular system audits, documenting procedures and guidelines, and delivering technical training to enhance user productivity and IT knowledge.</li></ul>

Roles & Responsibilities

Average take home Salary for a Support Technician, Information Technology (IT) in Singapore is around $38389 per year

Salary Breakup

A Support Technician in Information Technology (IT) is responsible for troubleshooting and resolving technical issues, providing hardware and software support, and ensuring smooth operation of computer systems for users within an organization.

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Support Technician, Information Technology (IT)

Salary Breakup

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