Description

The insurance claims handling personnel are known for anyone that has experienced the loss or damage of property that was insured. They are the individuals who examine the legitimacy of their the insurance claims of their clients and determine the amount that the insurer will pay. They investigate the claim in its entirety, and work with the underwriters and insurance agents to determine the extent of the covered loss and the appropriate amount that should be given to the policy holder.

While the client may be the first person to contact the claims handler for smaller insurance claims, it's usually the insurance agent or broker who draws the handler's attention to the claim. Usually the insurance agent has completed a preliminary evaluation related to the incident that led to the claim as well as any damages that resulted from it The claims handler examines the incident itself and the reasons for it, the insurance property that was claimed, and the worth of the property. The claims handler not only looks for the accuracy of loss assessments and also tries to eliminate fraud in the claims process.

In this process of investigation, the claims handler will usually examine official reports of emergencies, such as police, and other emergency responders. The person handling the claim should be prepared to visit the site to assess damage to property, and typically record his or her observations using cameras and drawings. The handler will then evaluate the claimed damages to property and decide the amount of compensation stipulated in the policy of insurance. The handler will work with the underwriter as well as any loss adjusters from their insurance company to determine the amount of the claim that needs to be covered and then make a recommendation on the amount of the damage covered as well as the amount of compensation that is required by insurers.

In order to work in the field of insurance claim handler, one must usually have at a minimum an associate's degree in a related field to business, with a focus on actuary or assurance studies. A majority of insurance companies favor candidates with a junior level of experience in handling or adjusting claims for these jobs, since the practical experience is highly valued. Insurance claims handlers are expected to be working in offices, however frequently and perhaps extended travel is also an essential element of the task.

Roles & Responsibilities

As an Insurance Claims Handler with 0-3 years of experience in the United Kingdom, your main responsibilities include:

  • Assessing and processing insurance claims, ensuring accuracy and completeness of documentation. Evaluate and verify claims information, policy coverage, and supporting documentation.
  • Liaising with policyholders, claimants, and other parties involved to gather relevant information and resolve any issues. Communicate professionally and promptly with stakeholders to obtain necessary details and address inquiries or concerns.
  • Conducting investigations and interviews to determine the validity and extent of insurance claims. Investigate claims by collecting evidence, interviewing relevant parties, and analyzing policy terms and conditions.
  • Negotiating settlement agreements and managing the claims settlement process efficiently.

Qualifications & Work Experience

For an Insurance Claims Handler job role, the following qualifications are required:

  • In-depth knowledge of insurance policies and claims procedures to accurately assess and process claims, ensuring compliance with industry regulations.
  • Strong attention to detail and analytical skills to review claim documents, identify inconsistencies, and investigate potential fraud or misrepresentation.
  • Excellent communication and interpersonal skills to effectively liaise with policyholders, claimants, and external stakeholders, providing clear and concise information regarding claim status and requirements.
  • Ability to prioritize and multitask, managing a high volume of claims efficiently while maintaining accuracy and meeting deadlines.

Essential Skills For Insurance Claims Handler

1

Client Interaction

2

General Insurance Policy

3

Claims Management

4

Insurance Management

Career Prospects

The role of Insurance Claims Handler plays a crucial part in managing insurance claims efficiently within the United Kingdom. Professionals with 0-3 years of experience in this field have several alternative roles to consider. Here are following options:

  • Underwriting Assistant: Supports the underwriting process by collecting and assessing information to evaluate risks.
  • Customer Service Representative: Handles customer inquiries, provides support, and resolves issues related to insurance policies.
  • Claims Investigator: Conducts investigations to verify the validity of insurance claims, gathering evidence and liaising with relevant parties.
  • Risk Analyst: Evaluates and assesses potential risks associated with insurance policies, providing recommendations on risk management strategies.

How to Learn

The job role of an Insurance Claims Handler in the United Kingdom is expected to see steady growth in the market. According to a 10-year analysis, the employment opportunities for this position are projected to increase. With advancements in the insurance industry and rising demand for insurance services, more companies are likely to hire Insurance Claims Handlers. Based on the available data from Google, it can be concluded that this role offers a promising career path with a positive outlook for growth.