Sales Support Manager

Sales support managers are responsible for providing sales-related support to sales staff, completing administrative tasks related to operational activities, and implementing new policies to make sales processes more efficient. They also manage cooperation with cross-functional teams to introduce new products or services Sales support managers also deal with logistics issues and use their project management skills to reach all organizational goals. They interact with other production and marketing managers to form a cohesive concept for release and improve sales processes.

As part of the sales support team, sales support managers handle order process activities, package coordination, and support for escalated customer-service issues. They keep accurate records of receipts, invoices, and items sold in a company database. They are in charge of motivating other sales staff to increase their sales, as well as maintaining excellent business relationships with internal team leaders, external partners, and vendors. Sales support managers provide performance reviews, facilitate training efforts, and act as a mentor to implement improved sales techniques.

A bachelor's degree in business administration, logistics, or a similar field is required for this position. In addition, previous managerial and customer service experience is necessary. Sales and leadership certifications may be preferred. Sales support managers must have strong communication skills, organizational skills, and the ability to multitask on a variety of projects. They must have extensive knowledge of supply demand planning as well.

As a Sales Support Manager with 6-9 years of experience in Singapore, your main responsibilities include:

• Oversee sales support team, ensuring efficient operations and high-quality customer service. Manage and supervise the sales support team to ensure smooth operations and exceptional customer service.
• Collaborate with sales and marketing teams to develop effective strategies and sales support materials. Work closely with the sales and marketing teams to create strategies and materials that enhance sales effectiveness.
• Provide sales support and training to the sales team, including product knowledge and sales techniques. Support the sales team by providing training on product knowledge and sales techniques to improve their performance.
• Analyze sales data and generate reports to identify trends, opportunities, and areas for improvement.

For a Sales Support Manager job role, the following qualifications are required:

• Excellent communication skills to effectively interact with clients, understand their needs, and provide appropriate sales support.
• Strong knowledge of sales processes and strategies to assist the sales team in achieving their targets and increasing revenue.
• Exceptional organizational and multitasking abilities to prioritize tasks, manage sales support activities, and ensure timely delivery of services.
• Proficient in using CRM software and other sales tools to track sales activities, generate reports, and analyze data for informed decision-making.

The role of Sales Support Manager is crucial in ensuring smooth sales operations and customer satisfaction. For professionals with 6-9 years of experience in Singapore, there are several alternative roles to consider. Here are following options:

• Business Development Manager: A role that involves identifying new business opportunities, building relationships with clients, and driving revenue growth through strategic partnerships.
• Customer Success Manager: A position focused on ensuring customer satisfaction, fostering long-term relationships, and maximizing customer retention and upsell opportunities.
• Sales Operations Manager: A role that involves managing sales processes, data analysis, sales forecasting, and implementing sales strategies to optimize efficiency and productivity.
• Product Marketing Manager: A position focused on creating marketing strategies, conducting market research, and developing product positioning to drive sales and maximize product profitability.

The Sales Support Manager role in Singapore is projected to experience steady growth in the market. Over the past 10 years, the job role has seen a consistent increase in demand and has become an integral part of sales teams. With companies expanding their operations in Singapore and the growing importance of customer relationship management, the need for Sales Support Managers is expected to rise further. Employment opportunities are expected to be ample, as businesses continue to emphasize customer satisfaction and sales support functions. More data can be found through Google search.