A supervisor for accounts combines marketing and customer service skills. They ensure that every customer account receives the most suitable or best products that are appropriate for their circumstance. They also must ensure that clients receive new choices such as services, promotions, and other offers when they are made available; in general they should also ensure that every option provided - as well as the business itself - are presented positively to customers.
The supervisor of accounts must be current on the services provided by the business. For this reason, they might collaborate with other departments in order to get updated information and to communicate the needs of clients to the teams when they occur. Being able to manage issues with clients is crucial for the supervisor of accounts must possess outstanding conflict resolution, negotiation and communication abilities. Communication skills are essential for internal partners, since the account supervisor is often required to prepare and report to managers and executives on the latest trends, or on large individual accounts.
Experience and knowledge in marketing are required for this job, and having a bachelor's degree in the field is usually required as well. A minimum of five years' experience in a similar job is usually required and some jobs are needing at least 10 years of experience in the same field. Attention to details and organization abilities are also beneficial.