Receptionist
$2K-$31K
/ year
6-9 years experience
Description
A receptionist is an employee who typically works at a larger company. He or she normally is the first person a visitor or customer may encounter at the site. Receptionists typically screen incoming phone calls, while taking and distributing messages to appropriate parties. They also greet visitors and inform company employees that persons have arrived for meetings or appointments.
A receptionist must have a variety of useful skills. One of the first is an ability to multitask efficiently, without becoming too rattled by having distractions. In a typical day, a receptionist may have to sign for a postal delivery, answer multiple incoming phone calls, and greet visitors all at the same time. A good receptionist is able to prioritize these events and deal with each in a fast, courteous, and pleasant manner. As such, organizations favor receptionists who can think clearly and quickly and adapt to changing situations.
Because receptionists are typically the employee who helps create first impressions with customers, vendors, and visitors, many companies require persons in this employment to have excellent interpersonal communication skills. The formal education requirements of this position are not particularly heavy, but the skills and talents required to perform it well are still greatly valued in many business settings. Most receptionists work regular business hours in an office environment.
Roles & Responsibilities
As a receptionist with 6-9 years of experience in the AE, your main responsibilities include:
- Greeting and welcoming visitors, ensuring a positive first impression and providing excellent customer service.
- Managing incoming calls and directing them to the appropriate department or individual.
- Maintaining an organized reception area, including managing visitor sign-in and out procedures.
- Coordinating and scheduling appointments and meetings for executives and staff members.
Qualifications & Work Experience
A Receptionist is responsible for providing excellent customer service and ensuring smooth operations at the front desk of an organization. They greet visitors and direct them to the appropriate person or department, manage incoming calls and emails, and maintain a clean and organized reception area. A Receptionist may also handle administrative tasks such as scheduling appointments, managing office supplies, and assisting with various office projects. Strong communication skills, a friendly and professional demeanor, and the ability to multitask are essential for success in this role.
Essential Skills For Receptionist
1
Management Skills
2
Office Management
3
Document Management
Skills That Affect Receptionist Salaries
Different skills can affect your salary. Below are the most popular skills and their effect on salary.
Support Management
3%
Office Management
3%
Customer Service
5%
Career Prospects
The role of a Receptionist is crucial in maintaining smooth operations and providing excellent customer service. For professionals with 6-9 years of experience in the AE, there are several alternative roles to consider. Here are four options:
- Office Manager: A position that involves overseeing administrative tasks, managing staff, and ensuring the efficient running of the office.
- Customer Service Manager: A role focused on managing customer relationships, resolving issues, and improving customer satisfaction.
- Executive Assistant: A position that involves providing high-level administrative support to executives, managing schedules, and coordinating meetings and events.
- Front Desk Supervisor: A role that involves supervising a team of receptionists, managing guest inquiries, and ensuring smooth operations at the front desk.
How to Learn
According to recent data from Google, the position of a receptionist in the United Arab Emirates is expected to witness steady growth in the job market. Over the past ten years, there has been a consistent demand for receptionists, indicating a stable and promising outlook for this role. Additionally, the future looks bright as the number of employment opportunities for receptionists is projected to increase significantly. This trend highlights the importance of receptionists in various industries and suggests a positive job market for individuals seeking employment in this field in the United Arab Emirates.