Description

Business support managers are responsible for day-to-day oversight of business operations. They must have in-depth knowledge of the entire business and the duties of all employees. In addition, the business support manager must oversee employee performance and take corrective measures as necessary. This manager is often the first contact for outside vendors and is responsible for creating and maintaining vendor contacts and contracts. They are also responsible for business cash flow and purchasing.Business support managers must possess many skills, including excellent interpersonal and communication skills. Business support managers must be leaders in the workplace and provide excellent customer service. Additionally, they must be able to analyze potential and actual problems and develop solutions. Business support managers must be able to function at a high level independently, yet also work well with others. Proficiency with basic computer programs is needed as well.A bachelor's degree in business management or a similar field is the general desired entry point for employment as a business support manager. Possession of a master of business administration (MBA) may be highly preferred. In addition, employers also look for certifications and experience in a related field. Certifications in various computer and technological areas, as well as fluency in a foreign language, may be beneficial.

Roles & Responsibilities

As a Business Support Manager with 0-3 years of experience in Canada, your main responsibilities include:

  • Providing administrative support to the business team, including scheduling meetings, managing calendars, and organizing travel arrangements. You will be responsible for handling various administrative tasks to ensure smooth operations within the business team.
  • Assisting in the preparation and coordination of business reports and presentations. You will be involved in gathering data, analyzing information, and helping to create reports and presentations for the business team.
  • Collaborating with cross-functional teams to support project management and ensure timely completion of deliverables. You will work closely with different teams to coordinate tasks, facilitate communication, and ensure project milestones are met.
  • Helping to maintain and update business documentation, including policies, procedures, and guidelines.

Qualifications & Work Experience

For a Business Support Manager, the following qualifications are required:

  • Strong leadership abilities to effectively manage and guide a team, ensuring smooth operations and high productivity.
  • Excellent problem-solving skills to analyze complex business challenges and develop innovative strategies for improvement.
  • Exceptional communication and interpersonal skills to effectively collaborate with stakeholders at all levels, both internal and external.
  • Proficient in business management and financial analysis to assess performance metrics, identify growth opportunities, and make data-driven decisions.

Essential Skills For Business Support Manager

1

Office 365

2

Operations Management

3

Office Management

4

People Management

5

Project Management

6

Document & Reporting Compliance

Career Prospects

The role of a Business Support Manager is crucial for ensuring smooth operations and support functions within a company. For professionals with 0-3 years of experience in Canada, there are several alternative roles to consider. Here are four options to explore:

  • Operations Coordinator: A role that involves coordinating and overseeing various operational processes, ensuring efficiency and adherence to company policies.
  • Customer Service Representative: A position focused on providing excellent customer support, handling inquiries, and resolving issues to maintain customer satisfaction.
  • Project Administrator: A role that entails assisting with project coordination, managing schedules, and ensuring project deliverables are met within set timelines.
  • Administrative Assistant: A position involving general administrative tasks, such as managing calendars, organizing meetings, and handling correspondence to support the smooth functioning of an organization.

How to Learn

According to recent data from Google, the job role of a Business Support Manager in Canada is expected to witness significant growth in the market. Over the past 10 years, there has been a steady increase in demand for this position, indicating promising opportunities for professionals in the field. With the Canadian economy expanding and businesses becoming more complex, the need for skilled individuals to manage and optimize business operations will continue to rise. As a result, the job prospects for Business Support Managers in Canada are expected to be plentiful in the future, providing numerous employment opportunities in various sectors.