General / Operations Manager

General/operations managers are responsible for maintaining a business. They work in tandem with location personnel and upper management to ensure the functions of the business and service delivery. A general manager oversees everything from the cleanliness of a location to the inventory that comes in, is sold or delivered. They are responsible for cash deposits and safe maintenance.

General managers also control the budget for the store. They manage the personnel and staff in supervisory duties and control wages, promotions and hiring. They maintain other supervisory staff and implement training procedures for new employees. General managers report to regional and corporate management and assist in developing strategies for the future of the business. As they regularly interact with customers or clients, customer service skills are important to this position.

General managers handle the tasks of entry-level positions as needed--managing cash registers, cleaning the location or addressing customer service concerns throughout the day. They are responsible for asset protection and implementing progressive strategies for company processes. They develop and improve company policies to ensure a productive and safe working environment. General managers also ensure the location meets all local and federal requirements and codes.

General managers typically have some level of higher education or experience; a bachelor's degree in business management is typically the minimum. Many positions require experience supervising other employees or experience in the industry they'll be managing. Though some companies may have different needs, most general managers work within normal business operating hours.

As a General/Operations Manager in Singapore with 6-9 years of experience, your main responsibilities include:

• Oversee day-to-day operations, ensuring efficient processes, and implementing cost-saving measures. Ensure smooth workflow, optimize resources, and identify opportunities for cost reduction.
• Lead and manage a team, providing guidance, training, and performance evaluation. Foster a productive and motivated work environment, empower employees, and track performance for continuous improvement.
• Develop and implement strategic plans and business initiatives to drive growth and improve operational efficiency. Set goals, analyze market trends, devise strategies, and monitor progress to achieve organizational objectives.
• Collaborate with cross-functional teams, stakeholders, and external partners to optimize operations and enhance customer satisfaction.

For a General/Operations Manager job role, the following qualifications are required:

• Proven leadership experience in managing teams and driving operational excellence across multiple departments or locations.
• Strong problem-solving and decision-making skills to effectively identify and address operational challenges, optimize processes, and improve overall efficiency.
• Excellent communication and interpersonal skills to collaborate with stakeholders at all levels, including senior management, colleagues, and external partners.
• Sound financial acumen and budget management expertise to drive cost optimization, monitor financial performance, and make data-driven decisions to achieve organizational objectives.

The role of a General/Operations Manager with 6-9 years of experience in Singapore is crucial for ensuring smooth business operations. For professionals in this field, here are following alternative roles worth considering:

• Senior Supply Chain Manager: Responsible for overseeing end-to-end supply chain activities, including procurement, production planning, logistics, and inventory management.
• Customer Relationship Manager: Focuses on building and maintaining strong relationships with customers, managing accounts, and ensuring customer satisfaction.
• Quality Assurance Manager: In charge of implementing and maintaining quality standards, conducting audits, and driving continuous improvement initiatives.
• Project Manager: Assumes responsibility for planning and executing projects, managing resources, monitoring progress, and ensuring timely delivery.

The role of General/Operations Manager in Singapore is projected to experience steady growth in the market. Over the past 10 years, there has been an upward trend in employment opportunities for this position. With Singapore's robust economy and diverse industries, demand for skilled managers is expected to increase in the future. According to Google, there are numerous job openings and organizations looking for professionals in this role. The projected growth and availability of employment opportunities in this field make it an attractive career choice for individuals seeking managerial positions in Singapore.