Description

General or operations managers are accountable for the management of a company. They collaborate with the location staff and the upper management to oversee that the company's functions are met and the delivery of services. The general manager is responsible for all aspects of the business from cleanliness to a place and the stock that is brought in and is either sold or delivered. They are accountable for the deposit of cash and secure maintenance.

General managers also manage the budget of the store. They oversee the employees and employees in the supervisory roles and oversee promotions, wages and hiring. They also supervise other employees and establish training protocols to new hires. General managers are accountable to the regional and corporate management, and are involved in the development of strategies to ensure the success of the company. Since they are often in contact with clients or customers and clients, their skills in customer service are essential to the job.

General managers are responsible for the duties of entry-level positions, such as managing the cash registers and cleaning up the area or dealing with issues with customer service all day. They are accountable for protecting assets and implementing innovative strategies to improve processes within the company. They create and enhance the company's policies to create an efficient and safe work environment. General managers also make sure that the workplace is compliant with all federal and local requirements as well as regulations.

General managers usually have a certain degree of higher education or experience. A bachelor's degree in business administration is usually the minimum requirement. Certain positions require supervisory experience with other employees or having experience in the field they'll be directing. Although some businesses may require different requirements, the majority of general managers work during the normal operating hours of business.

Roles & Responsibilities

As a General/Operations Manager with 3-6 years of experience in the United Kingdom, your primary responsibilities include:

  • Overseeing daily operations and ensuring smooth workflow, optimizing efficiency and productivity. You are responsible for managing the day-to-day operations of the organization, ensuring everything runs smoothly and efficiently.
  • Developing and implementing operational strategies and procedures to meet organizational goals. You will design and implement strategies and procedures that align with the company's goals, and ensure smooth execution.
  • Managing budgets, monitoring expenses, and conducting financial analysis to improve profitability. You will handle budgeting, track expenses, perform financial analysis, and identify areas for cost optimization and increased profitability.
  • Leading and supervising teams, providing guidance, support, and performance evaluations.

Qualifications & Work Experience

For a General/Operations Manager job role, the following qualifications are required:

  • Proven leadership experience in managing teams and driving operational excellence across multiple departments or locations.
  • Strong problem-solving and decision-making skills to effectively identify and address operational challenges, optimize processes, and improve overall efficiency.
  • Excellent communication and interpersonal skills to collaborate with stakeholders at all levels, including senior management, colleagues, and external partners.
  • Sound financial acumen and budget management expertise to drive cost optimization, monitor financial performance, and make data-driven decisions to achieve organizational objectives.

Essential Skills For General / Operations Manager

1

Leadership Management

2

Team Management

3

People Management

4

Project Management

5

Strategic Planning

6

Microsoft Excel

Skills That Affect General / Operations Manager Salaries

Different skills can affect your salary. Below are the most popular skills and their effect on salary.

Operations Management

1%

Sales & Management

6%

Performance Management

7%

Project Management

7%

Strategic Planning

30%

Leadership Organisation Teamwork

3%

Managing Accounts

21%

Human Resources

15%

Leadership

5%

Customer Relationship Management

27%

Career Prospects

For a General/Operations Manager job role with 3-6 years of work experience in the United Kingdom, there are several alternative roles worth considering. Here are following options to explore:

  • Project Manager: A role that involves planning, organizing, and coordinating projects from inception to completion, ensuring they are delivered on time, within budget, and according to specifications.
  • Supply Chain Manager: A position focused on managing the end-to-end supply chain process, including procurement, logistics, inventory management, and distribution.
  • Human Resources Manager: A role that entails overseeing the recruitment, training, and development of employees, as well as managing employee relations, policies, and compliance.
  • Business Development Manager: A position focused on identifying new business opportunities, building strategic partnerships, and driving growth for the organization.

How to Learn

The projected growth of the General/Operations Manager role in the United Kingdom market is expected to be steady over the next 10 years. According to recent data, employment opportunities in this field are anticipated to increase moderately. With the evolving business landscape, organizations are increasingly prioritizing efficient operations management. This trend contributes to a positive job outlook for General/Operations Managers in the coming years.