Computer / Network Support Technician

A Computer or Network Support Technician’s main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires excellent analytical and communication skills, ability to multi-task due to simultaneous problem calls in some instance, high tolerance to stress and agility in a fast-paced environment. At a minimum, a Computer or Network Support Technician usually holds a certificate in Networking. They are usually hired by established businesses especially large corporations. They work in an office environment usually near the physical computer or network installation where he interacts with the other support staff. The technician reports to a supervisor or manager who may be the Systems Administrator. They may work the regular schedule or in some cases, may be assigned on a rotation or shift schedule. In some cases, the support technician may have to work offsite. They interact mostly with the system or application users.

As a Computer or Network Support Technician with 0-3 years of experience in the AE, your main responsibilities include:

• Troubleshooting hardware and software issues, providing technical assistance, and resolving technical problems for computer systems and networks.
• Installing and configuring computer systems, network devices, and software applications.
• Assisting with network maintenance tasks, such as monitoring network performance, performing backups, and updating software.
• Providing technical support to end-users, including diagnosing and resolving network connectivity issues and assisting with software installations and updates.

The role of a Computer or Network Support Technician is crucial in maintaining the smooth functioning of computer systems and networks. For individuals with 0-3 years of experience in the field, there are several alternative roles to consider. Here are four options worth exploring:

• Help Desk Support Specialist: A position that involves providing technical assistance and troubleshooting for computer users, addressing their issues and resolving problems promptly.
• IT Technician: A role focused on installing, configuring, and maintaining computer hardware, software, and network systems, ensuring their optimal performance.
• Network Administrator: A position that involves managing and maintaining computer networks, including monitoring network performance, troubleshooting network issues, and implementing security measures.
• Systems Administrator: A role responsible for managing and maintaining computer systems, including server administration, user management, and system backups.

According to the latest data available, the computer or network support technician role in the United Arab Emirates is projected to experience significant growth in the market. Over the past 10 years, there has been a steady increase in demand for professionals in this field. This trend is anticipated to continue, leading to a substantial number of employment opportunities in the future. While the exact number of future job openings may vary, the overall outlook for computer or network support technician positions in the United Arab Emirates appears promising.