Computer / Network Support Technician

A Computer or Network Support Technician main responsibility is to provide technical support to the computer and network operations. This includes initially receiving problem calls from users either online or by telephone and troubleshooting the problem until it is resolved. It also involves updating the system log by creating a problem ticket and entering the details of the problem such as the caller name, the application program affected, the root cause of the problem, etc. This job requires excellent analytical and communication skills, ability to multi-task due to simultaneous problem calls in some instance, high tolerance to stress and agility in a fast-paced environment. At a minimum, a Computer or Network Support Technician usually holds a certificate in Networking. They are usually hired by established businesses especially large corporations. They work in an office environment usually near the physical computer or network installation where he interacts with the other support staff. The technician reports to a supervisor or manager who may be the Systems Administrator. They may work the regular schedule or in some cases, may be assigned on a rotation or shift schedule. In some cases, the support technician may have to work offsite. They interact mostly with the system or application users.

As a Computer/Network Support Technician with 9+ years of experience in Australia, your main responsibilities include:

• Troubleshooting hardware and software issues, diagnosing problems, and implementing effective solutions. Utilize extensive technical knowledge to identify and resolve hardware and software-related issues efficiently.
• Installing, configuring, and maintaining computer systems, networks, and peripheral devices. Set up and optimize computer systems, networks, and peripheral devices to ensure their smooth operation and maximum performance.
• Providing technical support to end-users, offering guidance and resolving technical inquiries promptly. Offer comprehensive technical assistance to end-users, addressing their concerns and ensuring a seamless user experience.
• Conducting regular system maintenance, including updates, patches, and backups, to ensure data security and system reliability.

For a Computer/Network Support Technician, the following qualifications are required:

• In-depth knowledge of computer systems and networks to provide technical support and troubleshoot issues effectively.
• Strong problem-solving skills to identify and resolve hardware, software, and network-related problems promptly.
• Excellent communication skills to effectively interact with users and provide clear instructions on problem resolution.
• Attention to detail and strong organizational abilities to document and maintain accurate records of support activities, including tickets, resolutions, and system configurations.

With 9+ years of experience as a Computer/Network Support Technician in Australia, there are several alternative roles worth exploring. Here are four options to consider:

• IT Manager: A role that involves overseeing the IT department, managing technology infrastructure, and ensuring the smooth operation of systems and networks.
• Systems Administrator: A position focused on maintaining and managing computer systems, including hardware, software, and network infrastructure.
• Network Engineer: A role dedicated to designing, implementing, and maintaining computer networks, ensuring optimal performance and security.
• Technical Consultant: A position that involves providing technical expertise and guidance to clients, assisting with system integration, troubleshooting, and solution implementation.

According to recent data from Google, the job role of Computer/Network Support Technician in Australia is expected to experience a significant growth in the market. Over the past 10 years, the demand for professionals in this field has been steadily increasing. It is projected that this trend will continue in the future, with a substantial number of employment opportunities being available for individuals pursuing this career path. This indicates a positive outlook in terms of job prospects for Computer/Network Support Technicians in the coming years in Australia.