Technical Support Analyst

A technical support analyst typically has several responsibilities within their company’s information technology (IT) department. Often, they handle the installation and maintenance of software and equipment to workstations. This may include testing applications, documenting and receiving approval for installations or changes, and troubleshooting and solving IT problems. Technical support analysts may also support end users; in this case, they may work over the phone or online providing technical support and educating customers when they are setting up or experiencing trouble with software or equipment.Technical support analysts typically work in an office environment during regular business hours, although overtime may be required for time-sensitive projects. work inside office buildings, often those that have a lot of employees. These analysts may also be “on call” to answer users’ questions or resolve issues outside of business hours.Technical support analysts must have experience in a technical role, outstanding trouble-shooting and problem solving skills, and a comprehensive knowledge of Internet and telecommunications technology. In some cases, employers may require an associate’s degree or higher in computer science, internet technology, business information systems, or a related field.

As a Technical Support Analyst with 0-3 years of experience in the AE, your main responsibilities include:

• Provide prompt and efficient technical assistance to customers, troubleshooting hardware and software issues, and resolving them effectively.
• Assist in the installation, configuration, and maintenance of computer systems, networks, and peripherals.
• Document and track customer issues, ensuring accurate and detailed records for future reference and analysis.
• Collaborate with cross-functional teams to escalate complex technical problems and contribute to the development of knowledge base articles for self-help resources.

The Technical Support Analyst role is a crucial position in AE, especially for individuals with 0-3 years of work experience. If you're looking to explore alternative roles, here are four options to consider:

• Systems Administrator: Responsible for maintaining and managing computer systems, networks, and servers to ensure smooth operations.
• IT Help Desk Technician: Provides technical assistance and support to end-users, troubleshooting hardware and software issues.
• Network Engineer: Designs, implements, and maintains computer networks, ensuring connectivity, security, and performance.
• Quality Assurance Analyst: Tests and evaluates software applications to ensure they meet quality standards and function correctly.

The role of Technical Support Analyst in the United Arab Emirates market is projected to experience significant growth. Over the past 10 years, the demand for this position has steadily increased, with a promising outlook for the future. According to Google, the job role has experienced an average annual growth rate of 5% in the past decade. This positive trend indicates a considerable number of employment opportunities will be available in the coming years. With the constant advancement of technology and the exponential growth of the IT sector, the demand for Technical Support Analysts is expected to continue to rise in the UAE.