Sales Support Specialist

Sales support specialists are responsible for providing support during the sales process. They help customers resolve sales-related issues in a timely manner, generally providing real-time support. Specialists also escalate issues as necessary to supervisors or other department in their organization. They update records for customer interactions, assist with non-standard requests such as legacy customer support, and provide solutions across platforms for products or services.Sales support specialists also maintain sales databases, including through removing unusable data. They create lists of potential clients and share their results with their department. Sales support specialists ensure accuracy of contracts about pricing details, and they may be the main point of contact for field representatives. One of their main responsibilities include tracking sales orders and aiding with shipping issues.A high school diploma is necessary for this job. In addition, previous experience in a sales-related capacity may be preferred. These specialists must work well with other specialists in a team environment, but also perform efficiently by themselves. At all times, they should conduct themselves professionally as a liaison between their organization and external customers. Sales support specialists must also be highly organized and able to multitask on several projects at a time.

As a Sales Support Specialist with 3-6 years of experience in Canada, your main responsibilities include:

• Collaborating with the sales team to provide administrative support, including preparing sales reports, analyzing data, and maintaining customer databases.
• Assisting in the development and implementation of sales strategies and initiatives to achieve sales targets.
• Managing customer inquiries and resolving issues promptly, ensuring customer satisfaction and building strong relationships.
• Coordinating sales activities and events, such as product launches and trade shows, by organizing logistics, materials, and communication.

For a Sales Support Specialist, the following qualifications are required:

• Excellent customer service skills to provide prompt and effective support to clients, addressing their inquiries and resolving issues in a professional manner.
• Strong knowledge of sales processes and techniques to assist the sales team in generating leads, managing customer accounts, and closing deals.
• Proficient in CRM software and sales tools to effectively track and manage customer interactions, sales activities, and pipeline data.
• Exceptional attention to detail and organizational skills to ensure accurate and timely maintenance of sales records, reports, and documentation.

The Sales Support Specialist role is crucial in ensuring smooth sales operations and customer satisfaction. For professionals with 3-6 years of experience in Canada, here are four alternative roles to consider:

• Sales Coordinator: A position that involves supporting the sales team, managing customer inquiries, and coordinating sales activities.
• Customer Success Manager: A role focused on building and maintaining strong relationships with customers, ensuring their success and satisfaction with the company's products or services.
• Business Development Representative: A position that involves identifying and qualifying potential leads, conducting outreach, and nurturing relationships to drive sales growth.
• Account Manager: A role that involves managing and growing relationships with existing clients, understanding their needs, and maximizing sales opportunities.

The Sales Support Specialist role in Canada is expected to experience significant growth in the market in the coming years. According to a 10-year analysis, the job role has been steadily increasing in demand, indicating a positive growth trend. With the continuous expansion of businesses and the need for efficient sales support, there will be a substantial number of employment opportunities available in the future. Latest data points from Google suggest that the role is projected to witness a surge in demand, providing excellent prospects for individuals seeking employment as Sales Support Specialists in Canada.