Cloud computing has been here to stay for decades. Chief Information Officers (CIOs) and Chief Technology Officers (CTOs) of various IT-based outsourcing companies across the globe have figured out numerous benefits of doing business using cloud. Let us explore some of the benefits cloud computing can bring to the IT outsourcing market and services in the years to come.
Creating Cost-effective Business
Outsource businesses and services like app development services, cloud call centers, and remote security services through security products like Identity and Access Management (IAM), cloud services, and blockchain services, are often required to provide services to different firms across the globe.
Unlike on-premise servers, hosting the entire product or solution on the cloud is advantageous because organizations do not have to buy additional hardware and workforce to set up and manage such massive infrastructure in-house. Cloud's pay-as-you-go model only requires payment for the resource the company or its customer uses. This makes the outsourcing service business cost-effective.
Flexibility
An IT outsourcing service provider often has to manage a wide array of customers with different expectations, especially in software development, app-based service, call center service, Big Data analytics, machine learning development, etc. Today, most businesses depend on data and associated facts drawn from analytics. To entertain such incalculable and limitless data, the customer often wants a service that can provide flexible storage and processing of massive data.
Having a cloud-based service can help the outsourcing company dynamically scale as per customer requirements as the cloud potential is limitless when it comes to scaling up resources to meet customer requirements.
Automatic Backup and Disaster Recovery
Another essential factor in IT outsourcing is secure data backup. Cloud services help in this as they provide the replication feature that automatically backs up customer data onto a secure server. It also helps in disaster recovery. If one data center goes down due to some disaster or technical issue, other cloud servers in different geolocations become activated automatically to maintain uptime and provide constant support for the outsourcing service. Outsourcing businesses should leverage the cloud because even a slight amount of futile downtime can lead to huge business loss or damage the brand reputation.
Information and Service Data Security
Often cybersecurity becomes a concern for all the business stakeholders and executive leaders of the outsource service firm. Since we are storing customer files, programs, data, apps, hosted websites, and other critical assets remotely in some unknown data centers - such a concern is apparent.
But on the contrary, outsourcing businesses tend to become more secure after adopting cloud services as cloud providers hire experts who continuously monitor the entire cloud system and its network. They provide various layers of security and privileges that prevent unauthorized users from accessing the cloud or data centers. In fact, the cloud and data centers are way more secure than in-house servers and internal networks. Another benefit is that the IT outsourcing firm does not have to hire or train cyber security professionals separately.
Automatic Updates and Patches without Downtime
Traditionally, while outsourcing, firms had to update their hardware, software, security patches, or existing infrastructure, while their customers sometimes had to compromise, facing downtime with their products or apps.
With cloud computing, IT outsourcing businesses do not have to worry about security patches, hardware changes, or software updates. Furthermore, cloud providers take care of maintaining industry-standard policies and compliance-related updates.
To integrate cloud computing into the existing outsource business, both the technical (CTOs, CIOs, etc.) and the non-technical leaders (Chief Operating Officers (COOs), Chief Marketing Officers (CMOs), etc.) of the firm should be on the same page. They need to sketch out proper strategies, decide how to execute them, and choose a cloud service provider who can best support their business.
In the coming years, the cloud will leverage more Graphical Processing Unit (GPUs) and Tensor Processing Units (TPUs) to accelerate all forms of cloud-oriented operations. From app hosting to call center solutions, machine learning model training to analytics, every outsourced service will leverage cloud solutions in the coming years.
