Give Your Career a Boost with this Technical Support Fundamentals Program by Coursera

This Technical Support Fundamentals course is offered by Google on Coursera. It introduces fundamentals of technical support, and focuses on imparting the skills and knowledge needed to provide effective customer support in a technical environment. Developing strong database IT management skills is essential for effectively leading and optimizing technology-driven initiatives, ensuring seamless operations, and driving organizational success. The Coursera technical Support Fundamentals course is ideal for individuals who wish to make an impactful career in the field of technical support, Machine learning and R. 

‘Grow with Google’ is an initiative that draws on Google's decades-long history of building products, platforms, and services that help people and businesses grow. Its aim is to help everyone – those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses.

The course is divided into 5 modules:

• Introduction to Technical Support
  This module provides an overview of technical support training and the role of the technical support specialist. It also covers the different types of technical support, such as desktop support, network support, and software support.
   
• Communication for Technical Support 
  This module covers the communication skills needed for effective technical support, including active listening, questioning, and empathy. It also covers how to communicate technical information clearly and concisely.
   
• Troubleshooting and Problem-Solving 
  This module covers the process of troubleshooting and problem-solving in a technical environment. It also covers different types of troubleshooting tools and techniques, such as logs and diagnostic utilities.
   
• Operating Systems and Software 
  This module covers the basics of operating systems and software, including installation, configuration, and troubleshooting. It also covers common software applications like Microsoft Office and web browsers.
   
• Networking and Security
  This module covers the basics of networking and security, including network topologies, protocols, and security threats. It also covers how to troubleshoot common networking and security issues. Throughout the course, learners will work on quizzes and practical exercises to reinforce their understanding of the material. The course also includes a final project, where learners will apply their newfound skills and knowledge to a real-world technical support scenario.
  
  Overall, this course is a great way to gain a deep understanding of technical support and the skills needed to provide effective customer support in a technical environment. It is a valuable course for anyone who is interested in pursuing a career in technical support or for anyone who needs to provide technical support in their current job.

I am a third-year computer science student at Gitam University in Bangalore. I recommend this course to anyone looking to develop skills in IT. As my college placement will start next semester, I wanted to gain basic knowledge of IT. Opting for this program by Coursera was a good choice. The knowledge gained right in the introductory lectures motivated me to complete the whole syllabus. Every bit of the program is worth the learners’ time.

I enjoyed all the presenters in the videos; they took their time to get me involved and explained all the content clearly. I also enjoyed the videos that covered current and future trends in IT technical support. The role-plays in the sixth week about customer service are awesome. A big thank you to Google for making learning so enjoyable!

This was a terrific course that gives a fair idea of what the ‘Google Professional IT Support’ course entails. All the speakers were energetic, and their strong interest in their respective areas was very encouraging for me as a student. After completing this course, I am currently doing the ‘Bits and Bytes of Computer Networking’ course.